Skipass Withdrawal Friuli Venezia Giulia

Pursuant to Legislative Decree no. 206 of 2005 (Consumer Code) the right of refund is not provided for online skipass purchases.

The customer who has purchased, at the ticket office, a skipass valid for the winter season can withdraw from the contract only in the case and with the limits set below.

The withdrawal may be exercised:
1. if the skipass has been purchased at the ticket office;
2. within 10 days of the skipass purchase;
3. if the skipass has not been fully or partially used.

The withdrawal cannot be exercised:
1. if the skipass was purchased online;
2. if a "One way" or "return" ticket or any other contract that has been purchased, are subject to restrictive measures on capacity limits;
3. if the skipass has been fully or partially used;
4. after 10 days of the skipass purchase.

Withdrawal, when permitted, may be exercised by sending an email to skipass@promoturismo.fvg.it, attaching a copy of the skipass subject to the refund and indicating the bank details for the transfer, your tax identification number, and residential address.
In the event of a valid withdrawal, the amount paid will be refunded to the customer, minus a 20% fee to cover administrative and banking expenses related to the withdrawal and the processing of the refund.